Question 1

What does Servicing24 do?

Accepted Answer

Servicing24 repairs, supports and supplies IT equipment for homes and businesses in Bangladesh. That covers enterprise IT support for servers, storage, networks and security; laptop, desktop and printer repair; annual maintenance contracts (AMC); IT products and spare parts from verified sellers; equipment rental; and professional training.

Question 2

Where do you operate?

Accepted Answer

Our head office and main service lab are in Kawran Bazar, Dhaka. Products are delivered across Bangladesh, remote support is available anywhere, and on-site service is arranged through our engineers and partner network.

Question 3

What are your support hours?

Accepted Answer

Technical support for urgent problems is available 24 hours a day, every day, on 09614-556655. Our office and administrative team work Sunday to Thursday, 9:00 AM to 6:00 PM.

Question 4

How do I place an order?

Accepted Answer

Open a product, choose the quantity and add it to your cart, then go to checkout. Choose delivery or pickup and your payment method, and place the order. The seller then confirms stock, delivery charge and delivery time.

Question 5

Who am I buying from?

Accepted Answer

From the seller shown on the product page and on your invoice. That may be Servicing24 or an independent partner store. Servicing24 oversees every order and helps if there is a problem.

Question 6

How do I track my order?

Accepted Answer

Sign in and open “My orders”. You will see each step — accepted, packed, shipped and delivered — and, once shipped, the courier’s name and tracking number.

Question 7

Can I cancel or change an order?

Accepted Answer

Yes, free of charge, any time before the order is shipped. Use “My orders” or contact us with your order number. After the parcel is with the courier, a change may not be possible or may add cost.

Question 8

What does “Available on order” mean?

Accepted Answer

The seller does not have the item on the shelf and will bring it in for you. The seller confirms how long it will take before you commit.

Question 9

Do you deliver outside Dhaka?

Accepted Answer

Yes. Sellers deliver to all districts of Bangladesh through courier partners.

Question 10

How long does delivery take?

Accepted Answer

Usually 1–3 working days inside Dhaka city, 3–5 working days to other cities and district towns, and 5–7 working days to upazilas and remote areas. These are estimates; holidays, weather and courier delays can add time.

Question 11

How much is the delivery charge?

Accepted Answer

It depends on your location and the size and weight of the order. The seller confirms the amount before sending the order, and you can cancel free of charge if you do not accept it. Pickup from the seller is free.

Question 12

Can I collect my order myself?

Accepted Answer

Yes. Choose “Pick up from the vendor” at checkout. The seller tells you when it is ready; bring your order number and a photo ID.

Question 13

What should I do when the parcel arrives?

Accepted Answer

Check the box before the courier leaves. If it is torn, crushed or wet, note it with the courier and take photos. Then open it soon and check the item, model and accessories against your invoice. Tell us within 7 days if anything is wrong.

Question 14

How can I pay?

Accepted Answer

The payment methods available for your order, such as cash on delivery or bank transfer, are shown at checkout. Business customers with agreed credit terms pay according to those terms.

Question 15

Is cash on delivery available?

Accepted Answer

Yes, where the seller offers it. You pay the courier the amount shown on your order when the parcel arrives.

Question 16

When is a bank transfer order processed?

Accepted Answer

As soon as your payment has been received and confirmed. Keep your transfer reference in case we need it.

Question 17

Do prices include VAT?

Accepted Answer

Prices are in Bangladeshi taka. VAT and other taxes are applied as the law requires and are shown on your invoice.

Question 18

Do you store my card details?

Accepted Answer

No. We record the payment method, the amount and the transaction reference. Card numbers are not stored on our servers.

Question 19

How many days do I have to return a product?

Accepted Answer

You have 7 days from the day of delivery to request a return for an item that is faulty, damaged, wrong or not as described.

Question 20

How do I request a return?

Accepted Answer

Sign in, open “My orders”, choose the order and press “Request a return”. Tell us what is wrong and add photos. The seller reviews the request, usually within 5 working days.

Question 21

How long does a refund take?

Accepted Answer

Once a refund is approved it usually reaches you within 7–10 working days, depending on your bank or wallet.

Question 22

I paid cash on delivery. How do I get my money back?

Accepted Answer

We refund cash-on-delivery orders to a bank account or mobile wallet in your name. We ask for the details when your refund is approved.

Question 23

Can I return something because I changed my mind?

Accepted Answer

Only if the seller agrees and the item is unopened. Delivery and restocking costs may be deducted.

Question 24

What happens after the 7 days?

Accepted Answer

A fault is then handled under the warranty shown on the product page or invoice. Warranty normally means repair or replacement rather than a refund.

Question 25

How do I book a repair?

Accepted Answer

Find the service for your device, check the price, and send the booking form on the service page. We confirm the price and time, then an engineer fixes it on-site, remotely or in our lab.

Question 26

Is there a fee to diagnose the problem?

Accepted Answer

A diagnosis or visit fee may apply. It pays for the engineer’s time and is not refunded if you decide not to go ahead, but you pay nothing more if we cannot fix the fault.

Question 27

Should I back up my data before a repair?

Accepted Answer

Yes. You are responsible for backing up your data before any repair or maintenance. Our engineers access only what is needed to diagnose and fix the fault.

Question 28

Do repairs come with a warranty?

Accepted Answer

Yes. Parts fitted during a repair carry their own warranty, and if the same fault returns within the service warranty period we repair it again at no labour charge.

Question 29

Do you use genuine spare parts?

Accepted Answer

Yes. Replacement hardware supplied under our repair and AMC services is genuine. If a compatible or refurbished part is offered instead, we tell you before the work starts.

Question 30

How do I follow up on a service request?

Accepted Answer

Sign in and open Support tickets in your account to see the latest status, or call 09614-556655 with your reference number.

Question 31

What is an AMC?

Accepted Answer

An annual maintenance contract covers your servers, storage and network equipment for a fixed yearly fee. It includes support, engineer visits and spare parts as set out in your agreement, and it keeps equipment covered after the brand warranty has ended.

Question 32

Which hardware brands do you support?

Accepted Answer

We support the major enterprise vendors, including Dell PowerEdge, HPE ProLiant, IBM, Cisco, Juniper, NetApp and Dell EMC.

Question 33

How fast is your emergency response?

Accepted Answer

It depends on your service agreement. Response levels range from 4 hours on-site for critical systems to next business day.

Question 34

Do you provide on-site support outside Dhaka?

Accepted Answer

Yes. We provide on-site technical support across Bangladesh. The response time depends on your location and your service agreement.

Question 35

How do I get a quotation for my company?

Accepted Answer

Contact us with details of your servers, storage and network. We reply with a written proposal and price.

Question 36

Can I cancel an AMC?

Accepted Answer

Annual contracts follow the cancellation terms in your agreement. Where it says nothing else, either side can end the contract with 30 days’ written notice.

Question 37

What is VAPT?

Accepted Answer

Vulnerability Assessment and Penetration Testing. Our security team looks for weaknesses in your network, systems and applications the way an attacker would, then gives you a report with the fixes in order of priority.

Question 38

What is PenOps?

Accepted Answer

PenOps is our approach of combining regular penetration testing with day-to-day security operations, so security is checked continuously rather than once a year.

Question 39

Is our data safe during a security assessment?

Accepted Answer

Yes. Our security engineers work under a non-disclosure agreement and an agreed scope, and use non-destructive testing methods so your systems stay available.

Question 40

Do I need an account?

Accepted Answer

You can browse without one. You need an account to place orders, track them, request returns and use the customer, seller or enterprise portals.

Question 41

I forgot my password. What do I do?

Accepted Answer

On the login page, choose “Forgot password?” and enter your email. We send you a link to set a new one.

Question 42

How do I delete my account?

Accepted Answer

Email info@servicing24.com from the address on your account, or call us. We delete your personal information and keep only the records the law requires, such as invoices.

Question 43

How do I stop marketing messages?

Accepted Answer

Use the unsubscribe link in any marketing email, or contact us. Order and service updates are still sent because you need them.

Question 44

How do I sell on Servicing24?

Accepted Answer

Apply to become a partner. Once your store is approved you can list products and services, receive orders and manage them from the vendor portal.

Question 45

Are listings checked before they go live?

Accepted Answer

Yes. New products and services are reviewed by Servicing24 before customers can see them. Price and stock changes on an approved listing go live straight away.

Question 46

Can I open a Servicing24 franchise?

Accepted Answer

Yes. A franchise runs a Servicing24 service point in its area with our brand, systems and training.

Question 47

What training do you offer?

Accepted Answer

Servicing24 Training Academy runs job-ready certification programs for enterprise system engineers, pre-sales engineers, technical sales professionals and laptop hardware engineers.

Question 48

How do I enrol?

Accepted Answer

Open a program and press “Enrol now”. You are taken to our course platform to choose a batch and reserve your seat.

Question 49

Will I get a certificate?

Accepted Answer

Yes. You receive a Servicing24 certificate after you complete the program and pass its assessment.

How can we help?

About Servicing24

Orders

Delivery

Payment

Returns and refunds

Repair and support

Enterprise support and AMC

Security services

Your account

Selling and partnership

Training and certification

Still need help?

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