Delivery Policy

This policy applies to products and spare parts ordered on servicing24.com. Each order is packed and sent by the store that sold it (the “seller”), using a courier or the seller’s own delivery staff. Servicing24 oversees the order and helps if there is a problem.

On-site repair and support visits, equipment installed under a project or AMC, and rental deliveries are scheduled with you directly and follow the terms of that booking or agreement.

Large or heavy equipment, such as servers, racks and UPS units, may be sent by a transport service and may need someone at your site to receive and move it. The seller will arrange this with you.

Sellers deliver to all districts of Bangladesh through courier partners. A few remote areas may be served only to the nearest courier branch, where you collect the parcel. If your area cannot be reached, the seller will tell you before dispatch and you can cancel free of charge.

We do not deliver outside Bangladesh at this time.

Time is counted from when the seller accepts your order and, for bank transfers, confirms your payment.

These are estimates, not guarantees. Public holidays, strikes, bad weather, floods and courier delays can add time. If your order is running late, the seller or Servicing24 will tell you.

• The charge depends on your location and the size and weight of the order.
• At checkout the delivery line shows “Confirmed by vendor”. The seller confirms the amount before sending the order, and you can cancel free of charge if you do not accept it.
• Items from different sellers are sent separately, so each may carry its own delivery charge.
• Some sellers offer free delivery on certain products or order values. This is shown on the product page or confirmed by the seller.
• Pickup from the seller is always free.

1. 1The seller reviews and accepts your order, and confirms stock, delivery charge and time.
2. 2For bank transfer, the order is prepared once your payment is confirmed. For cash on delivery, it is prepared straight away.
3. 3The seller packs the order and hands it to the courier. You receive the courier’s name and tracking number.
4. 4The courier delivers to your address and, for cash on delivery, collects the payment.

Orders placed on Fridays, public holidays or late in the day are processed on the next working day.

Sign in and open “My orders” to see each step: accepted, packed, shipped and delivered. Once shipped, the order shows the courier and tracking number, and a link to the courier’s tracking page where there is one. We also send updates to the phone number or email on your order.

• Make sure someone is available at the address and the phone number on the order is reachable.
• Check the outer box before the courier leaves. If it is torn, crushed, wet or re-taped, note it with the courier and take photos.
• Open the parcel soon after delivery and check the item, model, accessories and serial number against your invoice.
• If anything is damaged, missing or wrong, tell us within 7 days of delivery so it can be handled under our Refund and Return Policy.
• For cash on delivery, pay the courier the exact amount shown on your order. Do not pay extra charges that were not confirmed by the seller.

Recording a short video while you open the parcel makes a damage or missing-item claim much quicker to settle.

• If you are not available, the courier will usually call and try again, normally up to two more times.
• If delivery still fails, or the address or phone number is wrong, the parcel goes back to the seller. Sending it again may cost a second delivery charge.
• If you refuse a prepaid order at the door without a valid reason, the delivery charge both ways may be deducted from your refund.
• Repeatedly refusing cash-on-delivery orders may lead to cash on delivery being switched off for your account.

You can change the delivery address or cancel free of charge before the order is shipped: use “My orders” or contact us with your order number. After the parcel is with the courier, an address change may not be possible, or may add cost and time.

The seller is responsible for the order until it is handed to you. If a parcel is lost or badly damaged in transit, you can choose a replacement or a full refund, including the delivery charge. If an order is much later than the estimate and has not shipped, you can cancel for a full refund.

Neither the seller nor Servicing24 is responsible for delays caused by events outside our control, but we will keep you informed and help find a solution.