Refund & Cancellation

Our commitment is to technical excellence. This policy outlines our framework for service cancellations and product returns.

Effective Date: April 21, 2026

1. Service Subscriptions

Managed IT and AMC services are subject to the specific cancellation terms defined in your Service Level Agreement (SLA). Generally, annual contracts can be cancelled with a 30-day notice period. Refunds for partial periods are calculated based on the unused technical nodes.

2. Managed Products & Licenses

Software licenses (e.g., Veeam, SupportEngine modules) are generally non-refundable once the activation key has been manifested. For hardware components provided during AMC:

• Defective parts are replaced under warranty at no additional cost.
• Unopened hardware accessories can be returned within 7 days.
• Deployment and installation fees are non-refundable once technical labor has commenced.

Approval Process

Refund requests are reviewed by our Technical Finance team within 5 business days. Approved refunds are processed back to the original payment node or credited to the organization's account for future service renewals.

4. Exceptions

Custom AI infrastructure builds, emergency one-time recovery services, and specialized cybersecurity audits (VAPT) are non-refundable due to the intensive engineering labor involved.

Transparent policies for technical trust.

Need a refund audit?

Open a ticket in the SupportEngine terminal or email billing@servicing24.com