Refund and Return Policy

This policy applies to everything bought through servicing24.com: products and spare parts, repair and support services, rentals, annual maintenance contracts (AMC), software licences and training.

Many products are sold by partner stores. The store that sold your item reviews your return, and Servicing24 steps in if you and the store cannot agree. A signed contract or service agreement (SLA) between you and Servicing24 takes priority over this page where the two differ.

You can request a return within 7 days of delivery when the item:

• arrived damaged or does not work (“dead on arrival”);
• is not the item, model or specification you ordered;
• is missing parts or accessories listed on the product page;
• is clearly different from its description or photos, including the stated condition of a used or refurbished item.

To be accepted, the item should be returned with its box, accessories, manuals, free gifts and invoice, with serial numbers and warranty seals intact, and without damage caused after delivery.

Check the package when it arrives. If the box is visibly damaged, note it with the courier and take photos before opening. This makes a claim much quicker.

• Items returned after 7 days from delivery (these are covered by warranty instead).
• Items damaged by misuse, liquid, power surges, drops or unauthorised repair after delivery.
• Items with removed, altered or broken serial numbers or warranty seals.
• Software licences, activation keys and digital products once the key has been issued or activated.
• Consumables that have been opened or used, such as toner, ink, thermal paste and cables cut to length.
• Products made or configured to your specification, and special orders imported for you.
• Items marked “non-returnable”, “clearance” or “as is” on the product page.
• A change of mind, unless the seller agrees and the item is unopened. The seller may then deduct delivery and restocking costs.

Cancel from “My orders” in your account, or contact us with your order number.

• Cancel before the engineer is assigned or sets out: full refund of anything paid in advance.
• Diagnosis and visit fees pay for the engineer’s time and are not refundable once the diagnosis or visit has taken place, even if you decide not to go ahead with the repair.
• Labour and installation fees are not refundable once the work has started.
• If we cannot fix the fault, you pay only the diagnosis fee. Any advance for labour or parts not used is refunded.
• Parts fitted during a repair carry their own warranty. A part that fails within its warranty is replaced, not refunded.
• If the same fault returns within the service warranty period, we repair it again at no labour charge.
• Emergency call-outs, data recovery attempts, custom infrastructure builds and security assessments (VAPT) are not refundable once work has begun, because the engineering time has already been spent.

Annual maintenance contracts and managed services follow the cancellation terms in your agreement. Where the agreement does not say otherwise:

• Either side can end an annual contract with 30 days’ written notice.
• Fees for the period already served, and for any work or parts already supplied, are not refunded.
• Fees paid in advance for the unused part of the term are refunded on a pro-rata basis, less any discount given for committing to the full term.
• Seller subscription plans on the marketplace are billed in advance and are not refunded for a period that has already started.

• Cancel before the equipment is dispatched: full refund of rent and deposit.
• Rent is charged for the period you have the equipment. Unused whole periods paid in advance are refunded when you return it early, unless a minimum rental period was agreed.
• The security deposit is returned after the equipment is received and checked. The cost of missing items or damage beyond normal wear is deducted.

Enrolment and payment for training programs are handled by Servicing24 Training Academy on our course platform. In general:

• Cancel before the batch starts: the fee is refunded, less any registration charge stated at enrolment.
• After classes begin, fees are not refunded, but you may ask to move to a later batch.
• If we cancel or postpone a batch, you can choose a full refund or a place in the next batch.

1. 1Sign in and open “My orders”. Choose the order and press “Request a return”, or contact us with your order number.
2. 2Tell us what is wrong and add photos or a short video of the item, the fault and the packaging.
3. 3The seller reviews the request, usually within 5 working days, and tells you how to send the item back or arranges collection.
4. 4When the item is received and checked, you get a replacement, a repair or a refund, as agreed.

If the item is faulty, wrong or damaged, the seller pays for the return delivery. For other accepted returns, the return delivery cost is yours.

Refunds cover the price you paid for the item. Original delivery charges are refunded when the return is because of a fault or our mistake. Discounts and vouchers used on the order are not paid out in cash.

After the 7-day return period, a fault is handled under the warranty shown on the product page or invoice — by the brand, the seller or Servicing24. Warranty normally means repair or replacement rather than a refund. Start a claim from “My orders” or the Warranty page in your account.

If a seller rejects your request and you think that is wrong, contact us with your order number. Servicing24 reviews the evidence from both sides and makes a final decision, normally within 7 working days. Nothing in this policy takes away rights you have under the consumer protection laws of Bangladesh.