Privacy Policy

Servicing24 runs this website, an online marketplace for IT products, spare parts, repair and support services, rentals, annual maintenance contracts (AMC) and training. Products and services are sold by Servicing24 and by partner stores (“sellers”) listed on the site.

This policy covers servicing24.com and the customer, seller and enterprise portals on it. It does not cover other websites we link to, such as a seller’s own site or our training course platform.

We collect information in three ways: you give it to us, we record it as you use the site, and we receive it from others involved in your order or service.

Devices you hand over for repair may hold personal files. Please back up and, where you can, remove sensitive data first. Our engineers access only what is needed to diagnose and fix the fault.

• Deliver your orders, rentals, repairs, support visits and contracts, and keep you updated about them.
• Create and secure your account, and confirm it is you when you sign in.
• Take payment, issue invoices and refunds, and keep accounts as the law requires.
• Answer your questions and handle returns, warranty claims and complaints.
• Review job applications and contact applicants.
• Improve the site: understand which pages and products are used, fix errors and test new features.
• Send offers and news, only if you have agreed to receive them. You can stop these at any time.
• Prevent fraud, misuse and security incidents.
• Meet legal duties and respond to lawful requests from authorities.

We do not use your information to make decisions about you by automated means alone that would have a legal or similarly significant effect on you.

Cookies are small files a website stores in your browser. We also use your browser’s local storage for the same purposes.

Blocking essential cookies will stop sign-in and checkout from working. Blocking the others does not affect your orders.

We do not sell or rent your personal information. We share it only as needed:

• Sellers and service partners: the store or engineer fulfilling your order receives your name, phone number, delivery or visit address and order details.
• Couriers and delivery partners: your name, phone number and address, to deliver or collect items.
• Payment partners and banks: details needed to confirm a payment or make a refund.
• Technology providers: companies that host our website and files, send our emails and SMS, and provide analytics and advertising tools (including Google and Meta).
• Our training platform: when you press “Enrol now” on a training program you go to our course platform, which has its own privacy policy. We pass only the program you came from, not your account details.
• Professional advisers and authorities: auditors, lawyers, courts, regulators or law enforcement, when the law requires it or to protect our rights and users’ safety.
• A new owner: if all or part of our business is sold or merged, your information may transfer to the new owner, who must keep honouring this policy.

Some of these providers store data on servers outside Bangladesh. When information leaves the country we take reasonable steps to make sure it stays protected.

• Account details: for as long as your account is open.
• Orders, invoices and payment records: for as long as tax and accounting laws require, even after an account is closed.
• Service and warranty records: for the warranty or contract period, and a reasonable time after in case of a dispute.
• Job applications: for the hiring process, and for a limited time after in case a suitable role opens. Ask us to remove yours sooner if you wish.
• Website visit logs: for a limited period, after which they are deleted or kept only as totals that identify no one.

• The site uses encrypted connections (HTTPS).
• Passwords are stored in scrambled (hashed) form. Our staff cannot see your password.
• Access to customer data is limited to staff and sellers who need it for their work, and each has their own account and permissions.
• We review our systems for weaknesses and fix problems when we find them.

No online service can promise complete security. Use a strong password you do not use elsewhere, and tell us straight away if you think someone else has used your account. If a security incident puts your information at risk, we will tell you and the relevant authorities as the law requires.

• See and update your details in your account at any time.
• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is wrong or incomplete.
• Ask us to delete your account and personal information. We will keep only what the law requires, such as invoices.
• Withdraw your agreement to marketing messages, using the unsubscribe link or by contacting us.
• Object to a particular use of your information, or ask us to limit it.

To use any of these, contact us using the details at the end of this page. We may ask you to confirm your identity first. We aim to reply within 30 days.

Our services are for adults and businesses. We do not knowingly collect information from anyone under 18. If you believe a child has given us personal information, contact us and we will delete it.

We update this policy when our services or the law change. The date at the top shows the latest version. If a change significantly affects how we use your information, we will tell you by email or with a notice on the site before it takes effect.