Terms and Conditions

This website is run by Servicing24 Limited (“Servicing24”, “we”, “us”). By visiting, browsing or using it, you agree to these Terms and Conditions and to the other policies published on the site. If you do not agree, please stop using the website.

We may change, add to or remove parts of these terms. A new version takes effect when it is published here, and the date at the top of the page shows the latest version. If you keep using the website after a change, you accept the revised terms.

Servicing24 provides IT support, repair, maintenance contracts, equipment rental and training, and runs an online marketplace for IT products and spare parts.

Products on the marketplace are sold by Servicing24 and by independent partner stores (“sellers”). The product page and your invoice show who the seller is. When you buy from a seller, your purchase contract is with that seller. Servicing24 provides the platform, oversees the order and helps resolve any problem.

• You need an account to place orders, track them and use the customer, seller or enterprise portals.
• Give accurate, current information and keep it up to date.
• Keep your password secret. You are responsible for what is done through your account.
• Tell us straight away if you think someone else has used your account.
• You must be at least 18, or acting for a business you are authorised to represent.
• We may suspend or close an account that is used for fraud, abuse or in breach of these terms.

We make reasonable efforts to keep the information on this website accurate and up to date. Product specifications, images, model availability, part numbers, service descriptions, prices and other content may still change without notice, because of manufacturer updates, product life cycles, market availability or supplier conditions.

We do not guarantee that everything on the website is always complete, current or free from errors. For a specific product, project or service, rely on the official quotation, proposal, purchase order, invoice, service agreement, AMC, TPM agreement or SLA issued to you. The product actually supplied is the one specified in that document.

Prices and commercial information on the website can change without notice. The final price may depend on:

• product availability and the manufacturer’s or supplier’s pricing;
• exchange rates, import and logistics costs;
• VAT, taxes and duties that apply;
• the scope of the service or project and the service level required;
• your location.

A price or service description on the website is not a final offer until it is confirmed by the seller or by Servicing24. If an item was listed at a wrong price by obvious mistake, the order may be cancelled and any payment refunded in full.

• Placing an order is a request to buy. The order is accepted when the seller confirms it, including stock, delivery charge and delivery time.
• A seller may decline or cancel an order, for example if the item is out of stock or the price or description was wrong. Any payment made is then refunded in full.
• You can cancel an order free of charge before it is shipped.
• Ownership of a product passes to you when it has been delivered and paid for in full.

Delivery, returns and refunds are covered in detail by our Delivery Policy and our Refund and Return Policy, which form part of these terms.

• The payment methods available for an order, such as cash on delivery or bank transfer, are shown at checkout.
• For bank transfers, the order is prepared once the payment has been received and confirmed.
• For cash on delivery, pay the courier the amount shown on your order.
• Business customers with agreed credit terms pay according to those terms.
• Prices are in Bangladeshi taka (BDT). VAT and other taxes are applied as the law requires and shown on your invoice.

Our services include server, storage and network support and maintenance; third-party maintenance (TPM) and annual maintenance contracts (AMC); data centre support; infrastructure management, monitoring and consultancy; virtualisation services; hardware supply and replacement; and device repair and technical support.

A description of a service on the website is not, by itself, a binding commitment. The actual scope, service level, response time, warranty, exclusions and price are set by the commercial or service agreement that applies to you.

Sending an enquiry, quotation request or service request through the website does not create a contract. An engagement begins only when it is confirmed in writing, through a quotation you accept, a purchase order, an agreement, an AMC or TPM agreement, an SLA or a statement of work.

When you ask for a quotation, support or infrastructure service, you may need to provide:

• accurate information about you and your equipment;
• access to the systems or premises involved;
• relevant technical information and the approvals needed;
• an authorised person to coordinate with our team;
• a safe and suitable place to work.

We are not responsible for delays caused by inaccurate information, lack of access, late approvals or other circumstances within your control.

You are responsible for keeping backups of your important data and systems.

Before any repair, maintenance, replacement, upgrade, migration, configuration change, firmware update or other technical work, make sure a suitable backup exists. Unless we have agreed in writing to do so, Servicing24 does not take responsibility for maintaining your backups or for data lost during such work.

Warranty for products, spare parts, repairs and services is set by the applicable quotation, invoice, manufacturer’s warranty, service agreement, AMC or TPM agreement. Conditions can differ from one product or service to another. Warranty may not cover problems caused by:

• physical or accidental damage, misuse or negligence;
• unauthorised modification or repair, or improper installation;
• electrical damage or environmental conditions;
• an unsupported configuration;
• software or configuration issues outside the agreed scope of service.

• Rented equipment remains the property of its owner. Use it with reasonable care and return it in the condition you received it, allowing for normal wear. The cost of loss or damage may be charged or deducted from your deposit.
• Training and certification programs are delivered by Servicing24 Training Academy. Enrolment and payment take place on our course platform, which has its own terms. A certificate is awarded only when the program’s attendance and assessment requirements are met.

• Sellers must give accurate information about themselves and their products, including condition, specifications, price, stock and warranty.
• Sellers may list only items they are entitled to sell. Counterfeit, stolen or unlawful goods are not allowed.
• Sellers are responsible for packing and sending orders on time, and for honouring returns, refunds and warranty as set out in our policies.
• Listings are reviewed before they go live. Servicing24 may edit, reject or remove a listing, and suspend a seller who breaks these terms.
• Sellers also accept the separate seller terms and subscription plan they sign up to.

Reviews, questions, photos and messages you post must be honest, based on your own experience, and must not be abusive, misleading, unlawful or an infringement of someone else’s rights. Do not post personal information about other people.

You keep ownership of what you post. You allow Servicing24 to display it on the website and in our marketing. We may remove content that breaks these rules.

You must not use the website to:

• do anything unlawful;
• try to gain unauthorised access to the website or its systems, or to information you are not entitled to;
• introduce malware, viruses or other malicious code, or interfere with how the website works;
• copy or reproduce website content without permission;
• collect information from the website with automated tools without authorisation;
• misrepresent who you are or your relationship with Servicing24;
• place false orders or abuse returns, refunds, vouchers or reviews.

We may take appropriate action against unauthorised or abusive use of the website.

The company name and logo, text, graphics, images, website design, service descriptions, technical and marketing materials on this website are owned by or licensed to Servicing24 Limited, unless stated otherwise. Nothing may be copied, reproduced, modified, distributed, published or used commercially without our prior written permission.

We support, maintain and supply equipment made by other companies. Product names, logos, trademarks and brand names of those manufacturers remain the property of their owners. Mentioning a manufacturer, product or trademark does not mean Servicing24 is its authorised distributor, official representative or affiliate, unless we say so explicitly.

The website may link to manufacturers, technology providers, partners and other external websites, for information and convenience. We do not control those websites and do not guarantee their content, availability, security or privacy practices. Read their terms and privacy policies before using them.

We collect and use the information you give us to answer enquiries, prepare quotations, deliver orders and services, provide support and improve the website. How we do this is set out in our Privacy Policy.

Do not send passwords, login credentials or highly sensitive technical information through public website forms unless we have given you a secure channel for it.

We work to keep the website available and secure, but we do not guarantee that it will always be available without interruption, free from errors, viruses or security weaknesses, or compatible with every device and browser. Maintenance, upgrades, network or hosting failures and security incidents can affect availability.

We may change, suspend or discontinue any part of the website or our services without notice, including service offerings, technical information, features and availability. Such changes do not affect obligations already confirmed in a separate written agreement, unless that agreement allows it.

• We are not responsible for loss or damage caused by circumstances beyond our reasonable control, including website interruption, technical errors, communication failures, malware, third-party services or network failures.
• To the extent the law allows, we are not liable for indirect, incidental or consequential losses, or loss of business, arising only from the use of, or inability to use, this website.
• For a product sold by a partner store, the seller is responsible for the product, its description and its warranty.
• For specific products and contracted services, liability is governed by the applicable quotation, agreement, SLA or warranty.

Nothing in these terms limits any liability that cannot be limited under the laws of Bangladesh, or takes away rights you have as a consumer.

We are not responsible for delay or failure to perform caused by events beyond our reasonable control. These include natural disasters, fire, flood, government restrictions, war, civil unrest, pandemics, power, telecommunications or internet failures, supply-chain disruption, and failures by manufacturers or suppliers.

We will first try to resolve any dispute about the website or these terms through discussion in good faith. For a dispute between a buyer and a seller, contact us and Servicing24 will review it and help reach a fair outcome.

These terms are governed by the laws of the People’s Republic of Bangladesh, and the competent courts of Bangladesh have jurisdiction. For a specific product, project, AMC, TPM or service engagement, the dispute-resolution terms of the relevant written agreement apply.

• If any part of these terms is found invalid or unenforceable, the rest continues to apply.
• If we do not enforce a term on one occasion, we may still enforce it later.
• These are the general terms for using the website. They do not replace a specific commercial or service agreement between you and Servicing24.