Terms & Conditions

These terms govern your use of the Servicing24 platform, service terminals, and the framework of our professional technical engagements.

Effective Date: April 21, 2026

1. Acceptance of Terms

By accessing or using the Servicing24 portal, products, or service manifests, you agree to be bound by these Terms and Conditions. If you are entering into this agreement on behalf of a company, you represent that you have the authority to bind such entity.

2. Service Level Agreements (SLA)

Separate SLA manifests govern our AMC and Managed IT services. These terms act as a general framework for platform usage:

• Support requests must be logged through the official Service Engine terminal.
• Access to specialized hubs (e.g., PenOps Dashboard) is restricted to authorized personnel.
• Hardware maintenance is subject to part availability and logistics timelines.

3. Intellectual Property

The Servicing24 logo, proprietary technical methodologies (including PenOps), and software terminals are the exclusive property of Servicing24. Unauthorized reproduction or reverse engineering is strictly prohibited.

Limitation of Liability

Servicing24 is not liable for data loss during hardware failure or technical audits. Clients are responsible for maintaining primary and offsite backups (consistent with our Veeam integration recommendations).

Legal Inquiry?

For formal correspondences, reach out to legal@servicing24.com