Sophos Firewall Web Filtering & Website Access Support

Servicing24 provides assessment and scoped support in Bangladesh.

Problems covered: Required websites blocked, unexpected category restrictions or HTTPS inspection errors.

Review the matched firewall rule, web policy, URL categories and exceptions, identity conditions, DNS and relevant logs. Check TLS inspection and client trust where applicable. Distinguish intended security blocks from configuration faults or destination issues. Approved narrow changes follow the business access requirement and threat findings; blanket filtering bypass is not a default fix. Validate agreed allowed and denied access.

Validation and handover: Record the agreed checks, approved changes, remaining dependencies and recommendations. Monitoring covers only the agreed observation period.

Share the model, serial number, deployed software, topology, exact error and affected traffic through an approved secure channel. Do not send passwords, VPN secrets or unmasked configuration exports in the enquiry. Changes require authorized access, approval, a configuration backup and rollback planning. Disruptive work or failover tests require an agreed maintenance window. Charges, scheduling, coverage and service warranty are confirmed in the quotation. Licenses, subscriptions, OEM contracts, hardware, ISP charges and wider redesign are quoted separately. Renewal eligibility and OEM escalation depend on vendor rules and valid entitlements; support assistance does not imply OEM authorization. Firmware changes require separately agreed compatibility and upgrade-path review. No fixed completion time or zero-downtime guarantee is implied.