Create Ticket
Share your problem by creating a ticket.
Assign Engineer
Our Engineer will work to solve your issue.
Issue Solved
Solved your issues
Service Delivered
Quick Delivery as per the service contract.
Featured Server Spare Parts
Support and Services
Server Maintenance and Hardware Support
Peace of mind for your servers. Proactive maintenance & 24/7 hardware support
Storage Deployment and Maintenance
Your Data. Our Expertise. Secure, Scalable Storage - Delivered & Maintained.
Server Spare Parts and Installation
Stuck with server headaches? We handle server spare parts & Maintenance. Focus on Growth, We'll handle the Rest.
Network Maintenance and 24/7 Support Round The Clock
Discover why and how. Focus on your business, not your network. Reliable Maintenance & 24/7 Support
Cyber Security Support and Services
Worried about online threats? Sleep soundly with our expert cyber security shield.
Desktop PC and All Brand Laptop Repair
Don't ditch it, fix it! Desktop & All Brand Laptop Repair - Get your computer back to its best.
Database Maintenance and Analytics
We are providing support for all types Database related support and services.
Printer Support and Servicing 24/7 Support
Get 24/7 Printer Support and Servicing. We're here whenever you need us. Fix your printing woes today!
UPS Repair and Maintenance 24/7 Support
Is your UPS down? Don't sweat it! We offer 24/7 Repair & Maintenance - Get it fixed anytime, anywhere.
Our Priorities for ProCare
We offer affordable repair solutions to fit your budget. We offer both on-site and depot repair services to suit your needs.
24/7 Support
Our dedicated team is always available to address your IT needs, day or night.
Preventative Maintenance
Regular check-ups and system optimization to minimize future issues.
Priority Service
Receive expedited response times for any IT emergencies.
Second list of Features
We offer affordable repair solutions to fit your budget. We offer both on-site and depot repair services to suit your needs.
Predictable IT Budget
Enjoy fixed yearly costs for peace of mind and easier budgeting.
Discounted Repairs
Benefit from exclusive discounts on any necessary repairs during the contract period.
Competitive Prices, Convenient Service
We offer affordable repair solutions to fit your budget. We offer both on-site and depot repair services to suit your needs.
Silver
৳ 999 .00
/ month- Limit of Support Tickets
10 - Service Availability
24/7 Remote Support
On-site support during regular business hours - Response Time
Remote response within 2 hours
On-site response within 4 hours -
Services Included
Basic troubleshooting and issue resolution
Software installation and updates
Email and communication support -
Security
Basic antivirus and malware protection
Regular security updates -
Monitoring
Basic system monitoring
Proactive issue identification -
Reporting
Monthly service report
-
Dedicated Account Manager
Single point of contact for all communication and coordination -
Regular Training Updates
Continuous training for your staff on the latest technologies and best practices -
Discounts on Additional Services
Exclusive discounts on additional projects and services
Platinum
৳ 4999 .00
/ month- Limit of Support Tickets
Unlimited - Service Availability
24/7 Remote Support with priority access
24/7 On-site support with top priority -
Response Time
Remote response within 30 minutes
On-site response within 1 hour -
Services Included
Expert-level troubleshooting and issue resolution
Priority software installation, updates, and customization
VIP email and communication support -
Security
Advanced antivirus, malware, and firewall protection
Regular security audits, penetration testing, and updates -
Monitoring
Real-time, proactive system monitoring and management
Immediate issue identification and resolution -
Reporting
Weekly service report
Monthly performance review meeting with dedicated account manager - Dedicated Account Manager
Single point of contact for all communication and coordination - Regular Training Updates
Continuous training for your staff on the latest technologies and best practices - Discounts on Additional Services
Exclusive discounts on additional projects and services
Gold
৳ 1849 .00
/ month- Limit of Support Tickets
20 - Service Availability
24/7 Remote Support
On-site support 24/7 -
Response Time
Remote response within 1 hour
On-site response within 2 hours -
Services Included
Advanced troubleshooting and issue resolution
Priority software installation and updates
Enhanced email and communication support -
Security
Advanced antivirus and malware protection
Regular security audits and updates -
Monitoring
Real-time system monitoring
Proactive issue identification and resolution -
Reporting
Bi-weekly service report
Quarterly performance review meeting - Dedicated Account Manager
Single point of contact for all communication and coordination - Regular Training Updates
Continuous training for your staff on the latest technologies and best practices - Discounts on Additional Services
Exclusive discounts on additional projects and services
Brands We Support
Reputed Servers we cover to support
Annual Maintenance Contract
Hardware Maintenance, Software Updates and Patch Management, 24/7 Monitoring and Support, Backup and Disaster Recovery, Security Audits and Vulnerability Assessments, Remote Management and Troubleshooting, Performance Optimisation, Documentation and Reporting, Consultation and Advisory Services, Escalation Procedures and Service Level Agreements (SLAs)
More Details24/7/365, Mission Critical Support
Continuous monitoring of server health and performance metrics to detect issues proactively. Additionally, round-the-clock technical support to address any server-related problems or emergencies.